Support centre
How Can We Help?
Find answers about pickup, delivery, pricing, and laundry care below.
The Essentials
What is the turnaround time?
We offer three service tiers: Next Day (24–28 hours), Express (7-hour same-day service), and Super Express (3-hour rush, available in selected areas). You choose at the time of booking. We always WhatsApp you a confirmation with an estimated delivery window.
Which areas of Bali do you serve?
We currently serve Kuta, Legian, Seminyak, Kerobokan, Canggu, Berawa, Petitenget, Batu Bolong, Echo Beach, Jimbaran, and Nusa Dua. If you’re unsure about your specific address, send us a WhatsApp — we may still be able to reach you.
Do you wash my clothes separately from others?
Yes, always. Every customer’s laundry is processed in its own separate load. Your clothes are never mixed with anyone else’s. This is standard with every order — no exceptions.
Is there a minimum order?
Yes, our minimum order is 3 kg. This applies across all service tiers. Our driver will weigh your laundry at collection and you’ll receive a price confirmation before we start washing.
Pickup & Delivery
Do I need to weigh my clothes before collection?
No — don’t worry about weighing anything. Our driver brings a scale and will weigh your laundry at the point of collection. You’ll receive an exact price via WhatsApp before we proceed.
What if I miss the pickup or delivery?
No problem — just message us on WhatsApp and we’ll arrange a new time at no extra cost. We always message 15–30 minutes before arriving so you have time to prepare.
Can you collect from hotel reception?
Absolutely. We regularly collect from hotel lobbies, receptions, and villa gates. Just mention this in the notes section of your booking — our driver will coordinate with front desk staff directly.
What areas do you cover for Super Express?
Super Express (3-hour service) is available in Kuta, Seminyak, Legian, Kerobokan, and Nusa Dua. Availability may vary. We recommend confirming via WhatsApp before booking this tier to avoid disappointment.
Washing & Care
Should I sort my laundry before pickup?
You don’t need to sort by colour — we handle that. However, please remove any items labelled dry-clean only, or anything you don’t want washed. If in doubt, leave it out and mention it to our driver.
Can you remove stains?
Stain treatment is included with every order at no extra charge. We successfully treat most common stains — coffee, wine, sunscreen, mud. In rare cases where a stain cannot be removed, we’ll notify you via WhatsApp before returning your items.
What happens if an item is lost or damaged?
We take great care with every item. In the unlikely event of damage or loss, we have a compensation policy and will work with you to resolve the issue fairly. Please contact us within 24 hours of receiving your laundry.
Payment & Pricing
How much does it cost?
Prices start from Rp 35,000/kg for Next Day service, Rp 50,000/kg for Express (7-hour same-day), and Rp 80,000/kg for Super Express (3-hour rush). Minimum 3 kg. All prices include free pickup and delivery. No hidden fees.
How and when do I pay?
Payment is made on delivery — when your clean laundry is returned to you. We accept cash (IDR) and bank transfer. We do not take payment upfront. You’ll receive a price confirmation via WhatsApp after collection.
Are pickup and delivery really free?
Yes — always. Free pickup from and delivery back to your hotel or villa is included with every order, regardless of which service tier you choose. No surprise delivery charges at checkout.
Can you process bags separately for different people?
Yes, we can handle multiple separate bags for different guests at the same location. Just let us know in the booking notes — e.g. “2 guests, 2 separate bags”. Each bag will be weighed and priced individually.
Didn’t find your answer?
Our team is on WhatsApp 7 days a week from 07:00 to 22:00. We usually reply within 5 minutes.
Chat on WhatsAppAverage response time: under 5 minutes